Terms and Conditions of Use of Classes, Private Treatments, Workshops, and Training Courses at SEVA Wellbeing Meditation L.L.C.
Last updated on Sep 21, 2021.
Please read these Terms and Policies carefully before you start to use our Website and before purchasing or booking any services through our Website. By using our Website, you confirm that you accept these Terms and Policies and that you agree to comply with them regardless of whether you choose to register with us. If you do not agree to these Terms and Policies, you must not use our Website in any way.
Welcome to our Online Services: https://sevaexperience.com (“Website”) and the SEVA Experience Mind Body booking tool (“Mind Body booking tool”). Our online services are operated by SEVA WELLBEING MEDITATION LLC (“SEVA EXPERIENCE”, “us”, “we” or “our” for short) whose registered address is Villa 5/1B, 27B Street, Jumeirah 1, Dubai, United Arab Emirates.
“You” and “your” means you as the user of our Online Services.
We have set out the terms under which we are providing you with access to our online services. These include the terms and conditions that govern:
your rights to use and link to our online services (“Online Services Terms of Use”);
how we will use and protect information about you (our “Privacy Policy“) and
our booking terms and conditions and cancellation policy
General Terms
All prices are in UAE Dirhams (AED) inclusive of 5% VAT unless otherwise explicitly specified.
The duration of the class or session is 60 minutes unless otherwise informed.
No-shows will be deducted from your package or balance unless the booking is canceled or rescheduled within the permitted timeframe.
Yes, you can suspend your class package once for a maximum of 30 days.
Class package holders can apply to ‘freeze’ their package once during the package validity period via a written request online or via email to info@sevaexperience.com. In all cases, the Management has the right to ask for supporting documentation. To freeze a package a client must make the request via email 5 days prior to the freeze start date stating the duration to suspend the pass in order for the request to take effect. Suspension cannot be backdated. (However, suspensions requested for medical reasons may exceed 60 days when accompanied by a doctor’s note)
Your booking is guaranteed until the start time of the class, after which we will give any available spots per the waiting list.
The last entry is 10 minutes past the scheduled class start time. No exceptions.
All payments, once processed, are non-refundable with no exceptions. In special circumstances (e.g. if you move away), you can convert the remainder of your package to SEVA Experience credit, which can be redeemed in exchange for center services or the shop (not the cafe).
Special events, like courses and workshops, are not included in packages or memberships.
Special events are not refundable but are transferable to another person or SEVA Experience credit if you can’t attend. You are responsible for finding someone to replace you.
Class packages are personal to the client and are non-assignable, non-transferable, and non-refundable. In exceptional circumstances a transfer will be considered at the discretion of the Management; however, an administration fee would be applicable. A member may not loan his/her membership to be used by a third party. The Company may assign the benefit of these agreements to any person, firm, or company at any time without notice to the member.
The Management reserves the right to periodically review their prices, charges, and fees and implement these accordingly.
Online Services Terms of Use
Account creation
You warrant that:
The Personal Data which you are required to provide when you register as a customer is true, accurate, current, and complete in all respects; and
You will notify us immediately of any changes to the Personal Data by updating these details on your online account.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
Pricing
The information displayed on the website related to pricing and service availability is subject to change by SEVA EXPERIENCE without notice.
Online bookings
Pre-booked classes must be paid for in advance.
We require that you sign into classes a minimum of 5 minutes prior to the class start time. If you have not signed in by this time your space will be opened up to allow drop-ins and this will be treated as a late cancellation – your class will not be credited or refunded and you may be charged a fee.
Payment
If the Online booking is paid by debit or credit card, you authorize SEVA EXPERIENCE to debit the card provided by you without notice to you. When paying at the front desk, you can use any major credit or debit card.
Third-party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Cancellation policy
Please read our cancellation terms here.
Refund Policy
We do not offer a by default refund to payment method for services booked in case there is no reason for the cancelation from our end, Rather, we offer account credit subject to management approval under reasonable conditions only. Approved refunds are processed as account credits to be used at the shop or the center once approved. In case of cancellation of a purchased service from our end, refunds will be done only through the Original Mode of Payment. Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Disclaimers
Our website and related materials are provided for educational and informational use only. You agree to indemnify and hold harmless Our website and company for any direct or indirect loss or conduct incurred as a result of Your use of Our website and any related communications, including as a result of any consequences incurred from technological failures such as a payment processor error(s) or system failure(s).
While We may reference certain results, outcomes or situations on this website, You understand and acknowledge that We make no guarantee as to the accuracy of third-party statements contained herein or the likelihood of success for You as a result of these statements or any other statements anywhere on this website. If You have medical, legal, or financial questions, You should consult a medical professional, lawyer, or CPA and/or CFP respectively. We expressly disclaim any and all responsibility for any actions or omissions You choose to make as a result of using this website, related materials, products, courses, or the materials contained herein.
This website is updated on a regular basis and while We try to make accurate statements in a timely and effective manner, We cannot guarantee that all materials and related media contained herein are entirely accurate, complete, or up to date. You expressly acknowledge and understand that any information or knowledge You gain as a result of using this website is used at Your own risk. If You should see any errors or omissions and would like to let Us know, please email Us at SUPPORT@SEVAEXPERIENCE.COM
Third-Party Disclaimer. You acknowledge and agree that We are not liable for any defamatory, offensive, or illegal conduct of any other participant or user, including You.
WARRANTIES DISCLAIMER. WE MAKE NO WARRANTIES TO OUR PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT, OR SERVICES MATERIALS, OR ON THIRD-PARTY WEBSITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE.
Teaching arrangements
SEVA EXPERIENCE provides yoga and meditation sessions taught by the best independent teachers. SEVA EXPERIENCE also provides the space for independent teachers and therapists to provide services such as bodywork, workshops and treatments. All payments for these services are accepted by SEVA EXPERIENCE on behalf of the teacher or therapist.
Gift cards
The gift card will expire 12 months from purchase. We will not refund any balance remaining and we will invalidate the card.
Gift cards cannot be exchanged for cash. We do not give change or refunds on gift cards or e-gift cards.
If you are using a Gift Card online and the total order value is less than the value of the card, any balance will remain on the card and may be applied to future purchases, provided that the card has not expired. However, a Gift Card cannot be used for partial payment online.
We reserve the right to refuse to accept a gift card that we deem to be tampered with, duplicated, or which otherwise is suspected to be affected by fraud.
We reserve the right to amend the gift card and e-gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so.
Intellectual property and the right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
You grant to us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use (including but not limited to publishing, exploiting and modifying) any material you email, post or submit to us. For the avoidance of doubt, we will be free to use any ideas, concepts, know-how, content, text or images contained in your communications with us for any purpose whatsoever, to the fullest extent permitted by law.
Termination
If at any time We feel You have violated these Terms and Conditions, then We shall immediately terminate Your use of Our website and any related communications as We deem appropriate. It is within Our sole discretion to allow any user’s access to Our website, and We may revoke this access at any time without notice, and if necessary, block Your IP address from further visits to Our site(s).
Entire agreement
Before You register with Our website or make any purchases therefrom, You will be asked to consent to Our Privacy Policy. If You have consented, or once You do consent, the terms of the Privacy Policy together with these Terms and Conditions, the information contained herein constitutes the entire agreement between site users and Our company relating to the use of this website.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our rights
We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavors to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Please note incense sticks are often burnt in the communal areas in our centers and, sometimes, in classes.
Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Consent
By using Our website, You hereby consent to Our Terms and Conditions of Use and Privacy Policy.
Law
These Terms and Conditions of Use and Privacy Policy are governed by and construed in accordance with and governed with the applicable laws of the Dubai International Financial Centre. Any action or proceeding arising out of or relating to this Agreement including any question regarding its existence, validity or termination, or relating to any non-contractual or other obligation arising out of or in connection with this Agreement or the consequences of its nullity, shall be referred to and finally resolved by the Dubai International Financial
Centre Judicial Authority (the "DIFC Courts"). The language to be used in the proceedings shall be English. The decision of the DIFC Courts will be final and binding upon the Parties and will be capable of enforcement in any court of competent jurisdiction. Each of the parties irrevocably (i) submits to the jurisdiction of the courts of the DIFC Courts and (ii) waives any objection which it may have at the time to laying of venue, waives any claim as to inconvenient forum, and waives the right to object that any such court does not have jurisdiction over such parties.
Agreement for the provision of Classes, Private Treatments, Workshops or Training Courses teaching services:
These Terms and Conditions, together with the description of the class, training course, private treatment or workshop (hereinafter generically referred to as “Service” or “Services”) as applicable and provided through the www.sevaexperience.com website, shall form the Agreement for the Provision of Teaching Services (hereinafter referred to as “Agreement”) between the student and SEVA WELLBEING MEDITATION LLC, registered at Villa 5/1B, 27B Street, Jumeirah 1, Dubai, UAE.
By making a booking for any Service, the student becomes a party to this Agreement, verifies the information provided, and confirms acceptance of these Terms and Conditions.
Inquiries or complaints
If you have any inquiries or complaints please email support@sevaexperience.com