Terms and Conditions of Use of Classes and Package Purchase at SEVA Wellbeing Meditation L.L.C.
Last Updated on JUNE 19, 2023.
Terms
All prices are in UAE Dirhams (AED) inclusive of 5% VAT.
The duration of the class or session is 60 minutes unless otherwise informed.
No-shows will be deducted from your package.
Yes, you can suspend your class passes once for a maximum of 30 days.
Package holders can apply to ‘freeze’ their package via a written request online or via email to INFO@SEVAEXPERIENCE.COM, if approved a freeze fee of AED 99 + applicable taxes would be applicable. In all cases, the Management has the right to ask for supporting documentation. To freeze a package a client must make the request by completing a form online 5 days prior to the freeze start date stating the duration to suspend the pass for in order the request to take effect. Suspension cannot be backdated. (However, suspensions requested for medical reasons may exceed 60 days when accompanied by a doctor’s note)
Your booking is guaranteed until the start time of the class, after which we will give any available spots per the waiting list.
The last entry is 10 minutes past the scheduled class start time. No exceptions.
All payments, once processed, are non-refundable with no exceptions. In special circumstances (e.g. if you move away), you can convert the remainder of your package to SEVA credit, which can be redeemed in exchange for center services or the shop (not the cafe).
Special events, like courses and workshops, are not included in packages or memberships.
Special events are not refundable but are transferable to another person or SEVA credit if you can’t attend. You are responsible for finding someone to come in your place.
Class Pass Packages are personal to the client and are non-assignable, non-transferable, and non-refundable. In exceptional circumstances a transfer will be considered at the discretion of the Management; however, an administration fee would be applicable. A member may not loan his/her membership to be used by a third party. The Company may assign the benefit of these agreements to any person, firm, or company at any time without notice to the member.
The Management reserves the right to periodically review their prices, charges, and fees and implement these accordingly.
TERMS AND CONDITIONS
Unlimited Classes - Summer 2023
Eligibility: The unlimited classes summer offer is available to all individuals aged 18 years or older.
Validity Period: The unlimited classes summer offer package is valid for one month only, valid from the date of purchase
Registration: To avail of the unlimited classes summer offer, individuals must complete MindBody’s registration process and provide accurate personal information, including their full name, contact details, and any relevant health information.
Class Reservations: Reservations for specific yoga, meditations, and/or sound healing classes are subject to availability. It is recommended to book classes in advance to secure a spot, especially during peak hours or popular time slots. Participants can schedule their class bookings through the SEVAXP app, MINBODY app, or SEVA Website only.
Cancellation and No-Show Policy: If unable to attend a reserved class, participants must cancel the reservation within the specified time frame, typically 24 hours before class start-time, through the SEVAXP app or MINDBODY app, or SEVA Website. Failure to cancel or attend a reserved class may result in penalties or loss of future reservation privileges. After three no-shows, the unlimited yoga classes package will be deactivated without a refund.
Unlimited Classes Summer Offer Usage: The unlimited classes summer offer is for the sole use of the registered participant and cannot be shared with others. It cannot be frozen, put on hold, or transferred to another person.
Class Schedule: SEVA Experience reserves the right to modify the class schedule, including adding or removing classes, changing instructors, or adjusting class durations. Participants will be informed of any changes in advance whenever possible.
Health and Safety: Participants must ensure that they are in good health and able to engage in physical activity. It is recommended to consult a healthcare professional before starting any exercise program, especially if you have any pre-existing medical conditions or injuries. Participants are responsible for their own safety during yoga, meditation, and/or sound healing classes and should inform the instructor of any limitations or concerns.
Code of Conduct: Participants are expected to adhere to a code of conduct that promotes a respectful and positive environment for all. Disruptive behavior, harassment, or any other actions that may harm the well-being of others will not be tolerated and may result in the participant's exclusion from the sessions without a refund.
Liability: Participants understand that engaging in physical activity carries inherent risks, and by participating in the unlimited yoga, meditation, and/or sound healing classes, they assume all risks associated with the activity. SEVA Experience and its instructors shall not be held liable for any injuries, damages, or losses incurred during or as a result of participating in those events.
Termination or Suspension: SEVA Experience reserves the right to terminate or suspend the unlimited classes summer offer or an individual's participation in the program at any time for any reason, including non-compliance with the terms and conditions.
Refunds: The unlimited classes summer offer package is non-refundable, non-transferable, and cannot be exchanged for cash or other services.
By enrolling in the unlimited classes summer offer, participants acknowledge that they have read, understood, and agreed to abide by the terms and conditions outlined above.
CANCELLATION POLICY
Classes
early cancellations (up to 24 hours before the start of class). You can cancel class bookings up to 24 hours in advance only online. Reception will not be able to process any cancellations.
late cancellations (within 24 hours of the start of class). We understand that cancellations are sometimes unavoidable – but cancelling late or not attending at all often stops other students from booking places in that class. If you cancel a class booking within 24 hours of the class start time, the class will not be credited back to your pass or refunded. For unlimited pass holders (discontinued), late cancellations and no-shows will incur a charge of AED 50 per session. This will be charged to the card that your pass payment is taken from. Our aim is to improve the SEVA experience for everyone and make it easier for all students to be able to attend the classes they want to.
We require that you sign into class a minimum of 5 minutes prior to the class start time. If you have not signed in by this time your space will be opened up to others on the waiting list. If you arrive 10 minutes after the class has started (or for meditation classes, any time after the class start time), you will not be able to attend the class and this will be treated as a late cancellation.
Please always check-in at the front desk before your class, otherwise, we will charge you as a no-show.
If you are on an unlimited contract and you late cancel or no-show 3 times over a month period, the option to book online might be suspended for a month.
Treatments + Private Sessions
We operate a strict 48-hour cancellation policy on behalf of the therapists. For cancellations made with less than 48 hours notice or if you do not turn up for your appointment, you will be charged the full appointment fee in these circumstances. The details shown on the SEVA email booking confirmation + appointment reminder is the date and time for which you will be charged if you miss your appointment or cancel less than 48 hours prior to the booked appointment.
Workshops + Courses
A refund (minus a 10% + VAT admin fee) will be made for cancellations made more than 28 days before the start date. For cancellations, less than 28 days before the course or workshop there will be no refunds or transfers unless:
the course/ workshop is full and your place can be filled from a waiting list, or
you are sick/injured/pregnant and can provide a doctor’s note
In these cases, we will refund the fee, minus a 20% + VAT admin fee. All clients are asked to agree to SEVA terms and conditions upon booking a course or workshop
If a course or workshop is cancelled you will be offered either a cash, or account credit refund or the option of being transferred to an alternative event. Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme.
We reserve the right to cancel a workshop for any reason. Whilst we would only do this in exceptional circumstances that mean we are unable to offer the workshop as advertised, or if there are insufficient numbers booked onto the workshop to make it viable for the teacher taking the workshop. Should this happen, we will notify you as soon as we have knowledge of the cancellation and will refund you the full amount you have paid us in respect of the workshop. We will not be responsible for any additional expenses which you may have incurred in respect of the workshop, including travel, accommodation or exchange rate losses
LATE POLICY: Unfortunately we do not let people in once the door is closed. Please arrive early for your class.
WORKSHOP GUESTS: If you purchase multiple tickets for guests other than yourself, you must call or email us to actually register them into the workshop, otherwise we cannot guarantee there will be a spot available. Workshops are often filled to capacity, so you must have a spot reserved for all individuals participating. (Users registering on desktop can do this during the payment process.)